Welcome to our Free Library of Development
This will assist you in drawing up a Personal Development Plan for yourself or an employee.
Remember - do not select all the activities or books. Choose only those that you feel will be beneficial to the learner.
Remember - do not select all the activities or books. Choose only those that you feel will be beneficial to the learner.
How to use the library of development
Select the competency to be developed by clicking on it once with your mouse.
You will now be transported to the activity and book list.
You can either print the page or just write down the information you need.
1. Customer Service
1. Customer Service
Developmental Contract
2. Drive
1. Customer Service
3. Empowering
1. Customer Service
4. Interpersonal Sensitivity
1. Customer Service
5. Judgement
1. Customer Service
6. Management Control
1. Customer Service
7. Objective Setting
1. Customer Service
8. Persuasiveness
1. Customer Service
9. Providing Direction
1. Customer Service
10. Problem Analysis
1. Customer Service
11. Stress Tolerance
1. Customer Service
12. Self Confidence
1. Customer Service
Andrew Douglas Retail Academy (PTY) LTD 2016/268804/07
403 Main Reef & Cnr. Pretoria RD Boksburg 1459
Tel: 0720198271 Email: andrewbcdouglas@gmail.com