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Standalone Programs

These standalone programs will assist you in bridging the gap in your career objectives and in your own personal development. Only access the program your company has selected you to attend.

How to Access the Standalone Programs
Select the standalone program below by clicking on it once with your mouse.
You will now be transported to that eLearning program.
1. Individual Retail Academy Modules

These standalone programmes gives learners the opportunity to work through the Retail Academy one modules at a time. This option is great for those learners who are faced with time contrants or even for those learners who prefer to learn at a slower pace. Only access the module your company or line manager has selected you to attend.

1. Customer Service
2. Business Turnaround Strategy

This programme creates self-awareness enables learners to understand the role they need to play as coach and mentor within the business units. It further enables learners to apply proven processes in the acquisition of new customers and equips managers to improve sales teams closing ratio’s through the Implementation of Role-plays and giving constructive feedback. Learners are equiped to read and interpret an income statement so as to identify areas for improvement doing effective route cause analyses to identify key challenges, and package meaningful improvement plan to rectify

1. Customer Service
3. Achieving Peak Performance

This programme enable learners to develop a clear vision and goal which will inspire them to maintain a positive attitude even in the face of adversities driving  business PROCESSES such as:  New customer acquisition (Prospecting), Selling Skills, Marketing and Merchandising enabling them to deliver exceptional results on a continues and consistent bases.

Learners are further equipped to read and analyse an income statement and identify surface, secondary and primary root causes of a problem area and structure meaningful action plans to rectify and prevent re-occurrence.

1. Customer Service
4. Basic Management Skills

This programme enables learners to effectively influence their people to take effective action in the attainment of goals and objectives. It further enables learners to read and analyse an income statement and identify the primary root causes of a problem area and hence structure meaningful action plans to rectify and prevent re-occurrence.

1. Customer Service
5. People Management

This programme enables learners to effectively influence their people to take effective action in the attainment of goals and objectives. It further enables learners to manage their teams effectively and deal with different situations arising out of the dynamic of working with people.

1. Customer Service
6. Income Statement & BPI

This programme enables individuals to read and analyses an income statement and identify surface, secondary and primary root causes of the problem area’s and structure an action plans to rectify and prevent re-occurrence.

1. Customer Service
7. Emotional Intelligence the How To Guide

A Step-By-Step Guide To Developing Self-Awareness, Improving Your People Skills, and Creating Happier Relationships

1. Customer Service

Andrew Douglas Retail Academy (PTY) LTD 2016/268804/07
403 Main Reef & Cnr. Pretoria RD Boksburg 1459
Tel: 0720198271  Email: andrewbcdouglas@gmail.com

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